Ways to make a move feel more familiar, reassuring, and person-centered.
A move can be emotional for the person living with dementia and for the entire family. Even when the decision improves safety and support, unfamiliar surroundings may temporarily increase confusion or anxiety. Preparation, consistency, and partnership with the care team can ease the transition.
Before the move, share a brief life story with staff: preferred name, family relationships, former work, daily routine, favorite music and foods, spiritual practices, comforting phrases, sleep habits, dislikes, fears, and successful approaches to personal care. Include information about hearing, vision, mobility, pain, and communication.
Helpful points to remember
- Bring a small number of familiar photographs, a favorite blanket, artwork, or meaningful objects.
- Label personal items discreetly and avoid overcrowding the room.
- Plan the move for the person’s calmer time of day.
- Keep explanations short, reassuring, and focused on what is happening now.
- Let staff guide the timing and length of early visits if departures cause distress.
- Maintain familiar music, snacks, grooming products, and routines where possible.
- Expect adjustment to take time and avoid judging the placement by one difficult day.
Family members may feel guilt, grief, relief, or all three. These feelings can coexist with knowing that the person needs more support. Stay connected through calm visits, familiar rituals, photographs, music, hand-holding, or simply sharing a snack. The quality of a visit matters more than the length.
Keep communication open with staff. Ask what times of day are best, what activities the person enjoys, whether health or behavior changes have occurred, and how the family can reinforce the care plan. A strong family-care team partnership helps the new setting become familiar.